A condition label is a quick read on what the seller knows about an item. It's a starting point, not the whole story.
What each label usually means
Factory Sealed
New, never used and in its original box. Some sellers open boxes to inspect them, and if the contents still look factory sealed, the item keeps this grade. Because the item is new, it hasn’t been tested for function or checked for internal damage. You can usually inspect and test it at pickup. Return policies are set by each seller, so check the auction terms. Sellers who use this grade typically offer a 48-hour return window.
Appears New
The item looks new and unused, with no signs of a previous owner. It may or may not come in its original box, and it should work as expected. The box may be damaged, but the major components and pieces are intact and functional. Small hardware like screws and bolts isn’t guaranteed, though sellers will note anything they see missing. Hardware is usually easy to find online or at a hardware store. Test your item at pickup if the seller allows it. Sellers who use this grade typically offer a full refund if the item doesn’t work, or a 48-hour return window. Check the auction terms for details.
Open Box
Open Box covers a wide range. The item could be incomplete, pre-owned, or new but unverified. It could work perfectly or be dead on arrival. Open Box items usually aren’t tested, but sellers will describe what they see. Use inspection time to preview and test before you bid. Open Box items are typically sold as-is with no returns.
Damaged
These items have known damage, and sellers will describe and photograph it. Damaged items aren’t tested for function. The damage could be a scratch, a dent, or a completely broken item. Some damaged items were never used. For example, a grill might have a dented lid from shipping but never have been put together. Preview damaged items during inspection hours. They’re typically sold as-is with no returns.
Partial or Incomplete
Some items ship in more than one box. A bed, for example, might come in three: box 1 holds the headboard, box 2 the side rails, and box 3 the footboard and slats. You need all three for a complete bed. When a seller only has some of the boxes, they label the item Partial or Incomplete. If they know the total box count, they include it, like “Partial: Box 1 of 3,” and the Additional Details field describes the condition of what’s inside. Partial or Incomplete items are typically sold as-is with no returns.
Look past the label
Don't bid from the condition alone. Check the description, every photo and any inspection times. For Open Box and Damaged items, seeing the item in person is worth the trip.
Sellers are not required to assign a condition. If no label is listed, don't assume one. Go by the description, photos and inspection.
A damaged item can still be a great deal. Maybe cosmetic damage doesn't bother you, or you need parts. You decide what it's worth.
Returns depend on the seller
Items are sold as-is, where-is. Any return policy is set by the seller and listed in the auction terms, so read it before you bid. See Returns, refunds and damaged items.